Post-sales leadership and AI-augmented systems for growth

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What it is: A focused 2-week diagnostic of your post-sales motion. We look at everything. Churn data, customer health, onboarding flows, team structure, handoffs from sales and

Identify exactly where you're losing revenue and why.

What you get:

• Current-state assessment of your CS and post-sales function

• Churn pattern analysis and root cause identification

• Customer journey map with friction points identified

• Prioritized fix list ranked by revenue impact

• 90-day action plan you can execute with or without us.

Best for: Any SaaS company with $500k+ ARR that suspects churn is a problem but isn't sure where to

start.

$3,500 fixed fee · 2 weeks from kickoff

What it is: The G2ER™ (Growth to Enterprise Readiness) framework is a hands-on 90-day engagement that takes your post-sales function from reactive to predictable. Built for growth-stage SaaS that's ready to fix its retention problem now.

What you get:

• Weeks 1–2: Deep assessment and prioritization

• Weeks 3–6: Rebuilt onboarding motion, CS playbooks, AI health scoring• Weeks 7–10: Expansion motion design, team coaching, QBR framework

• Weeks 11–12: Operating model handover, metrics dashboard, 90-day review

Best for: Series A/B SaaS companies with $1M–$8M ARR, 50–300 customers, and churn that's starting

to hurt.

$6,000/month · 3-month commitment

What it is: Embedded, part-time post-sales leadership. A senior CS executive in your leadership team. Driving execution, owning NRR, operating the CS function without the $200k+ fully-loaded cost of a full-time VP.

What you get:

• Own the CS strategy and roadmap

• Manage or mentor your existing CS team

• Build and track NRR, churn, and expansion metrics

• Represent post-sales in leadership and board conversations

• Implement AI tooling and automation to keep the team lean

Best for: Series A/B SaaS companies with a CS team in place but no senior leader, or post-G2ER companies wanting continued strategic oversight.

$4,000/month · Minimum 3-month engagement · Limited to 2–3 clients